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Find answers to common questions about installation, materials, and care.

Installation & Process
How long does the installation take?
Most standard kitchen countertop installations are completed within one day (usually 3-5 hours). Larger projects or those with complex custom work may require additional time. We aim to minimize disruption to your home.
Do I need to be home during installation?
Yes. We require a decision-maker (at least 18 years old) to be present during both the templating (measurement) and installation phases. You may need to answer questions about faucet placement, overhangs, or other details.
Do you remove old countertops?
Yes, we offer demolition and removal services for your existing countertops for an additional fee. Please let us know during the estimation process so we can include this in your quote.
How should I prepare for templating?
Please clear off your countertops completely. Ensure your new sink, faucet, and cooktop are on-site (though not installed) so we can take precise measurements. The cabinets must be fully installed and level before we can template.
Seams & Layout
Will my countertop have seams?
We strive to avoid seams whenever possible. However, depending on the size of your kitchen, the layout of the cabinets, and the size of the stone slab, seams may be necessary. We will discuss seam placement with you prior to fabrication.
Are seams visible?
While we use advanced technology and color-matched epoxy to make seams as inconspicuous as possible, they are not invisible. You will be able to see and feel them slightly, similar to a thin scratch. The visibility often depends on the pattern and color of the stone.
Warranty
What is the warranty coverage?
All Services Include a 1 Year Warranty. It covers seam splitting, general installation, and granite or quartz breakage under normal usage for a period of one year from the date of installation.

The warranty does not cover damage caused by physical, chemical or other abuse, normal wear and tear, acts of nature, scratches, or chips.
Granite
What is Granite?
Granite is a natural stone, and is therefore subject to natural variations, offering a truly unique appearance. It has a natural look and durability, and it also stays cool unlike any other surface. Because of this, it is practical for certain types of cooking, like baking.
Why choose granite for countertops?
  • Durability: Granite is one of the hardest natural stones.
  • Unique Beauty: No two granite slabs are the same.
  • Value: Granite can add value to a home.
  • Heat Resistance: It’s able to withstand heat.
  • Low Maintenance: With proper sealing, granite is resistant to stains.
Is sealing granite necessary?
It depends. Darker granites like Black Galaxy often don't need frequent sealing (once a year is fine). Lighter colors are more porous and should be sealed more often, typically every three months.
How do I clean my granite countertops?
Clean the surface with a mild detergent (dish soap is fine) and warm water. Avoid harsh chemicals like bleach or ammonia. If needed, a single-edged razor blade can carefully scrape away built-up residue.
Difference between Granite and Quartz?
  • Origin: Granite is natural; Quartz is engineered.
  • Porosity: Granite is porous (needs sealing); Quartz is non-porous.
  • Heat: Granite handles heat better; Quartz is sensitive to high heat.
  • Maintenance: Granite needs sealing; Quartz does not.
Quartz
What is Quartz?
Quartz refers to engineered stone that contains a high percentage of ground natural quartz (usually 90%+) mixed with a resin binder and pigments. It allows for a broader range of consistent colors and patterns.
Is Quartz porous?
No. Quartz countertops are non-porous due to their engineering process. This makes them resistant to staining and eliminates the need for sealing.
Are Quartz countertops heat resistant?
Generally yes, but not as much as granite. Prolonged exposure to high heat or placing hot pots directly on the surface can cause discoloration or thermal shock due to the resins. Always use trivets.
Marble
Does Marble stain easily?
Yes, marble is softer and more porous than granite. It is susceptible to staining (especially from acidic substances like lemon or tomato) and etching. We recommend wiping spills immediately.
Is Marble durable?
Marble is a softer stone compared to granite. It can scratch and etch. However, its timeless beauty and cool surface (great for baking) make it a luxury choice if maintained properly.
Quartzite
Difference between Quartz and Quartzite?
Quartzite is a natural metamorphic rock (100% natural, very hard).
Quartz is engineered (crushed stone + resin).
Quartzite offers the natural beauty of marble with durability often exceeding granite.
Is Quartzite durable?
Yes! Quartzite is typically harder than granite on the Mohs scale, making it extremely resistant to scratches and etching. It is an excellent choice for busy kitchens.
Choosing a Stone
How do I choose the right stone?
Consider your lifestyle. A busy family kitchen needs durable Granite or Quartzite. A low-traffic show kitchen or bath might suit Marble. Quartz is great for low maintenance. Visiting our showroom to feel the materials is the best way to decide.
Call (202) 956-9156